Privacy Policy

1. Introduction

Welcome to Genie ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered voice assistant and messaging services, including our WhatsApp Business integration.

2. Information We Collect

2.1 Information You Provide

• Contact information (name, email address, phone number)
• Business information (company name, role, team size)
• Communication preferences
• Messages and call recordings when using our services
• Any other information you choose to provide

2.2 Information Collected Automatically

• Device information (browser type, operating system)
• Usage data (pages visited, features used, interaction patterns)
• IP address and approximate location
• Cookies and similar tracking technologies

2.3 WhatsApp Business Integration

When you connect your WhatsApp Business account to our service, we may access:

• Messages sent to and from your WhatsApp Business number
• Contact information of message senders
• Message metadata (timestamps, delivery status)
• WhatsApp Business Account information

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our AI assistant services
• Process and respond to messages on your behalf
• Improve and personalize user experience
• Analyze usage patterns to enhance our services
• Communicate with you about service updates
• Ensure security and prevent fraud
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist in providing our services (cloud hosting, analytics, AI processing)
• Business Partners: With your consent, for integrated services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Secure data centers with physical security

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Message data is retained according to your account settings and applicable legal requirements. You may request deletion of your data at any time.

7. Your Rights

Depending on your location, you may have the following rights:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at privacy@getgenie.ai.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

9. Third-Party Services

Our service integrates with third-party platforms including:

• Meta (WhatsApp Business Platform): Subject to WhatsApp's Privacy Policy
• Twilio: For voice and messaging services
• Google: For AI and analytics services

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@getgenie.ai
• Website: https://getgenie.ai